For consumers ("consumers" mean any natural Person that concludes the contract with us for
purposes which mainly are not attributed to their commercial or freelance professional activity)
have a statutory right of withdrawal, on which Graphit Kropfmühl GmbH informs as follows:
You have the right to withdraw from this contract within fourteen days without indicating any
reasons. The withdrawal period will expire after fourteen days from the day you acquire, or a
third party other than the carrier and indicated by you acquires physical possession of the
In order to exercise your right of withdrawal, you must notify us (Graphit Kropfmühl GmbH,
Langheinrichstrasse 1, 94051 Hauzenberg, phone: +49 (0) 8586 609 0, fax: +49 (0) 8586 609
111, e-mail: firstname.lastname@example.org) about your decision to withdraw from this contract to
exercise by an unequivocal declaration (e.g. by a letter sent by mail, telefax or e-mail). For this,
you may use the attached model withdrawal form, which, however, is not mandatory.
In order to observe the withdrawal term it is sufficient that you send the notification concerning
your exercise of the right of withdrawal before expiry of the withdrawal period.
If you withdraw from the present contract, we shall return to you any payments which we
received from you, including any payments for delivery costs (except any additional costs which
result from the fact that you selected a kind of delivery other than the standard delivery offered
by us), immediately and at the latest within fourteen days starting from the day on which the
notification concerning your exercise of the right of withdrawal from this contract is received by
us. For the return of payment, we use the same means of payment which were used by you for
the original transaction, unless explicitly agreed otherwise; under no circumstances, there will
be charged any fees to you due to the return payment. We can refuse the repayment until we
receive the returned goods or until you provide proof that you returned the goods, depending on
which occurs first.
You shall return the goods immediately and in any case no later than fourteen days from the
date on which you notified us on your exercise of the right of withdrawal from the contract. The
deadline shall be deemed to be observed if you dispatch the goods before the expiry of the term
of fourteen days. You shall bear the direct costs of the return of the goods. You shall bear the
costs of a possible loss in value of the goods only if this loss in value is caused by handling of
the goods which is not required to examine their condition, characteristics and functioning.